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Knowledge Base
Category: Account & User Settings
Adding Regions for Cross-Region Accounts
A KB article explaining Own Accounts after the change to single unified login and how to add regions within the same account....
11/26/2023
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User Roles
Within a service, a Business Unit is defined as an independent group of Services and Users. Each user has its own role within each Business Unit....
11/15/2023
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Managing an API Token for your Account
This article describes why API Tokens are the chosen solution for Own API access, and how to generate an API Token....
10/5/2023
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Single Sign On (SSO)
What are the essential items and data needed to implement SAML 2.0 Single Sign-On via the Own UI....
8/21/2023
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Region Locations and IP Addresses to Allow
What IP addresses need to be added to the list of acceptable IP Ranges in Salesforce, MS Dynamics and Service Now?...
6/6/2023
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Using the Salesforce Integration User License (API Only) as the Authenticated User
User License (API Only) as Authenticated User...
5/24/2023
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Creating Multiple Region Accounts and Inviting Users
How to create a multiple region account, and invite new users......
3/29/2023
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Bring Your Own Key Step by Step Activation
We require a Base64 formatted string of a 256-bit secret, that is encrypted with our certificate, and a Base64 formatted string of the SHA-256 digest of the same 256-bit secret....
1/18/2023
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How to Configure IP Address Restrictions within Our Application
Follow these steps to set up IP Address restrictions in the web application:...
7/6/2022
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Is a Multi Factor Authentication (MFA) scheme provided?
Do we provide a 2-factor authentication scheme?...
11/17/2020
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