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Here are some popular articles that might resolve your issue

OwnBackup for Salesforce Common Errors & Warnings
Getting Started with Sandbox Seeding
How do I Replicate or Seed production data into a sandbox environment?
OwnBackup Sandbox Seeding, Replicate & Anonymize Guides
OwnBackup For Salesforce Recover Guides
Getting Started With Recover for Salesforce
Single Sign On (SSO)
Using the OwnBackup API
Exporting Data and Metadata to SQL and CSV
Salesforce Authenticated / Backup User Permission Requirements

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