OwnBackup for Dynamics 365 Common Errors & Warnings

    Backup

    Invalid Credentials: unable to connect the service to MS Dynamics 365
    • Reason: The user used to connect to the OwnBackup service is not a Global Administrator.
    • Solutions: Verify in Microsoft 365 admin center that the authenticated user’s profile has the Global Administrator Role. See more information here.
    • Permanently delete or archive your environment backups.
    NOTE:
    OwnBackup recommends to archive services. Archived services no longer back up, but you can still access the backed up data, which is useful for restore purposes or sandbox seeding functions. 
    For production environments, open a ticket with our Customer Support team.
    1. Choose the backup service that encountered an error.
    2. In the Options menu, scroll to the bottom of the page.
    3. Click Delete This Service and Its Backups or Archive This Service. The confirmation message is displayed.
    4. Click OK.
    5. Reconnect your service with a user that has the Global Administrator Role.
    Sorry, this MS Dynamics 365 Environment has already been taken
    • Reason: This Dynamic 365 environment is already connected as a service with another active OwnBackup user account.
    • Solution: If you are unable to locate the owner of this OwnBackup account, or think this message is in error, please contact our Customer Support team.
    Warning! Some Tables/Entities could not be backed up
    • Reason: This D365 environment is unable to recognize a table/entity, or any new tables/ entities that may or may not be supported.
    • Solution: OwnBackup will attempt to resolve the ability to backup unknown tables/entities. If we cannot support a table/entity for backup, we will inform you.
    File Download Limit Reached / API Download limit reached
    • Reason: Some of the indexed files, attachments, content documents, and content versions have not been downloaded to the backups.
    • Solutions: The default limit is set to 5,000 files per backup. You can increase this limit to 300,000 files, see more information here.
    • • Check your API consumption in the Power Platform admin center:
    • • Navigate here.
    • • From the left-hand menu, select Analytics > Dataverse.
    • • Select API calls statistics, and review the maximum amount of calls your org is allowed within
    • 24 hours.
    Backup Failed to backup
    • Reason: Sometimes you will need to re-authenticate your credentials when there are changes
    • to your tenant, or API call changes between Ownbackup and your connected Dynamics 365
    • service.
    • Solutions: You will need to re-authenticate the Backup Service.
    1. Choose the backup service that encountered an error.
    2. Click Re-authenticate Service. You are prompted to select the relevant Microsoft account and sign in, authorizing OwnBackup to access your org using oAuth. Once authenticated, a success message appears, and the service is re-authenticated.
    • Permanently delete or archive your environment backups.
    NOTE:
    OwnBackup recommends archive services. Archived services no longer back up, but you can still access the backed up data, which is useful for restore purposes or sandbox seeding functions.
    For production environments, open a ticket with our Customer Support team.
    1. Choose the backup service that encountered an error.
    2. In the Options menu, scroll to the bottom of the page.
    3. Click Delete This Service and Its Backups or Archive This Service. The confirmation message is displayed.
    4. Click OK.
    Un-authorization to the specified data
    • Reason: The user used to connect to the Ownbackup service is not a Global Administrator.
    • Solution: In the Microsoft 365 admin center verify that the authenticated user’s profile has the Global Administrator Role. See more information here.
    You have reached the API download limit for this service: (downloaded {} files out of {} files available)

    Reason: Some of the files, attachments, and documents have not been downloaded to the backups.

    Solutions:

    • The default limit is set to 5,000 files per backup. You can increase the limit to 300,000 files, see more information here.
    • Check your API consumption in the Power Platform admin center:
    • •Navigate here.
    • •From the left-hand menu, select Analytics > Dataverse.
    • •Select API calls statistics, and review the maximum amount of calls your org is allowed within
    • 24 hours.

    Restore

    'INACTIVE_OWNER_OR_USER'
    • Reason: In the source environment, the owner of the record, is inactive in the target environment.
    • Solutions: During restore, the user performing the restore, will become the owner of any records being inserted back into the target environment.
    • •Activate the record owner in the destination environment, then perform another restore.
    FIELD_DELETION
    • Reason: Restore to the target environment that has missing metadata failed. For example, fields/columns that no longer exist.
    • Solution: If there is data in a previous backup that needs to be restored, but that field no longer exists, you will need to create that field, run a manual backup, and then restore the backup that contains data for that field.
    QUALIFIED / DISQUALIFIED LEADS ON INSERT
    • Reason: Converted (leads that have been qualified, thus created accounts, contacts, and opportunities) and you wish to restore them to their previous status. Qualified and disqualified leads are read-only and cannot be reactivated. Restoring leads that have been qualified in Dynamics 365 will cause you to have unwanted Accounts, Contacts, and Opportunities.
    • Solution:
    1. Delete the Accounts, Contacts, and Opportunities created by the lead conversion.
    2. Delete Converted Leads using the Mass Delete Option. (Filter on Qualified leads equals True).
    3. Perform another Backup of your Dynamics 365 environment.
    4. Restore Lead records from the OwnBackup snapshot created prior to conversion.
    5. Once you click Preview Restore to generate a complete preview,the initial processing of the data is complete, you will be presented with additional on-screen instructions.

    1. Click on the number next leads to download the csv file containing the leads, change the statecode to 0, for statuscode to 1. Save the file with your changes to your computer.

    1. Click on the ‘Tools' icon, to upload, and use the newly saved csv file for your restore job.
    2. Check that you have made any changes to your environment.
    3. Update Preview, then Resume the Restore Job.

     

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