Getting Started with Recover for ServiceNow

    As you get started with Recover for ServiceNow, we’ve compiled this list of articles, that are most impactful and important for new users to review: 

    1. Online User Guide: You should have received this as part of your onboarding, but if you have not reviewed it is a good place to start. The online guide covers the key activities required to set up and begin successfully using Recover.
    2. User Roles: An overview of user roles, what each role can do, and role-based access control. There is also a deep dive into role-based access control, as well as a comprehensive FAQ. 
    3. IP Address Restrictions: Step by step instructions for setting up IP Address restrictions in the web application
    4. IP Address Whitelist: An overview of the IP addresses that need to be added to the list of acceptable IP ranges in ServiceNow. 
    5. Common Errors and Warnings - This article contains a comprehensive list of common warnings and errors you might encounter, the reasons behind the errors, and solutions to resolve the errors. 
    6. Using Our API: How to utilize the API access we provide to manipulate and export some of your jobs and data in the application.
    7. Getting Ready for Recover Onboarding: This article explains a few preliminary steps that need to be executed, before the Recover onboarding session.  
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