Knowledge Base

In this video, we show you how to revoke our authentication token for accessing Salesforce and then, how to restore the connection....

In this video we will walk through the basics of creating a Recover account....

In this video, we will cover the steps needed to add and replace a master encryption key in Mac and Windows....

In this video, we will troubleshoot the results of policies that were completed with unexpected results. Our examples will cover “No Records archived“ and errors in archiving or unarchiving of specific records....

A walkthrough of the account and user settings in the Recover app....

The Options menu is where you can get under the hood and make specific configurations to optimize the backup and tailor it to your business....

In this video, we will set up Salesforce backups for Data and Metadata services....

This article presents a video showing you how to create a purge policy in the Archive application...

This article provides information about the remediation process customers can use in their environments if they receive GDPR-related requests from EU Data Subjects and need to apply them to their backups and archives....

In this video, we will cover how to download Salesforce Event Log Files from a particular backup. Salesforce Event log files show event types that can be useful to track log in, access to pages, package installations, and much more....