Knowledge Base

Backup Exclusions is a self-service feature that allows you to create rules to control your backup content. You can select the items you wish to exclude from your backups and have a straightforward view of everything that is excluded with a clear audit trail....

An API token is a means to access the Own API without having to log in directly to the app and is based on the OAuth 2.0 authentication protocol....

Restoring Knowledge-articles differs from restoring other records in Salesforce. The Salesforce parent object: ‘Knowledge KA’ cannot be used; instead, ‘Knowledge KAV’ is our target object for data loss and corruption use cases....

Precision Repair provides a visual, interactive, and end-to-end experience In this video, we will easily identify data loss and corruption and correct only the unwanted changes to your data....

Archive policies allow you to create automated jobs that run on a set cadence to remove data from your environment while maintaining relationships and enabling end users to access the records. In sandboxes, there are five Out-of-the-box policies with common objects you can enable, edit, clone, or use as an example. In production orgs, the policies tab will start empty....

In this video, we’ll show you how to leverage the Own Archive Console to import archive policies between two Salesforce orgs....

Archive Console BYOK enables control over the encryption keys used to encrypt your data. In this video, we’ll show you how to generate and activate your own key....

How to add existing backup or new services to the Archive Console....

In this video, we show you how to revoke our authentication token for accessing Salesforce and then, how to restore the connection....

In this video we will walk through the basics of creating a Recover account....