Over the coming months*, we are improving our login mechanism for all accounts.
To ensure the most secure and seamless experience for you and your users, we are enhancing the login mechanism on our backend.
This article is aimed at Master Administrators outlining the changes and improvements you will experience.
A “Same User” refers to a user with the same email address existing in more than one account in the Own application. (Multiple Regions).
For Example:
User Name: John.Doe@Company.com Own login (region): https://ca1.owndata.com/users/log_in
User Name: John.Doe@Company.com Own login (region): https://useast2.owndata.com/log_in
A user with multiple regions will have single login credentials and security settings in all regions. Additionally, all users in an account in the Own application must have the same security settings, therefore if you have a “same user” in multiple regions, security settings will be applied on all users in all regions.
* The updates will begin on July 17 with EMEA2, and mid august with AU4. We will follow with EMEA4, USGOV2, CA1, CA4, HIPPA4 , UK1, AU1, Useast2, HIPAA1, EMEA1, and APP1 in the months after.
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